By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

The Customer Support Technician provides technical support and coordinates activities within the Motorola Network Operation Center, verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. The Customer Support Technician will strive to maintain the highest level of service for all customers; ensuring the appropriate

include but are not limited to By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenge

We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well rounded, flexible and driven. The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Recovery division. A s

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members Partner with our business partners to create and prioritize the features backlog as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon Play a lea

include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, the U.S. Air Fprce and other external customers. Manage supply chain and logistics, strategic planning, customer service, contract management. Oversee break fix on the system, preventative maintenance, plan

This role will be responsible for the Carolinas and their surronding markets What you'll do Drive territory engagement from tradeshows, product demos/trainings, to lunch & learns Partner with distributors, integrators, and end users to drive sales in the territory Be a problem solver for partners (helping with quotes, proposals or helping trouble shoot objections) Work Cr

and Duties Maintain and grow an operational and security mindset in relation to access control within named enterprise accounts. Work extremely well with other sales professionals within the VS&A organization Work with and educate North American Sales Team members on how to engage with the Higher Education vertical effectively and with maximum results Develop and maintain

Customer presentations Possible upgrade equipment staging Update system documentation Live system upgrades Lead customer presentations Specific Knowledge/Skills Experience/knowledge in radio communication systems Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS) Certificat

This is a customer facing position that relies on solid presentation skills, experience with a wide variety of audiences and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. Public Safety industry experience is

Leadership of a team of Program Managers providing a supportive team environment and supporting their personal and professional development. This includes being a role model and ambassador for the organization and driving an ethos of collaborative working. Ensure consistent application of working practices and standards, ensuring efficient, effective delivery of business

Major Incident Management for Push to Talk Carrier Customers. Act as a Customer Success Leader for Carrier Customers during Incidents Manage escalations as needed. Builds Trust and Transparency with Customers. Work with Carrier Customers to develop a proactive individual Customer Success plan including establishing critical goals and key performance indicators. Drive Call

of the Senior Technical Trainer include but are not limited to This position reports directly to the Senior Manager of the Vehicle Image & Intelligence team, situated within the Mobile Video Department. This is a virtual location position (work from home), but the position will be assigned a geographical area within the continental United States for which they will be resp

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to mana